Refund policy

Last updated: October 14, 2026

This Refund & Return Policy applies to purchases made through InSharePlus.com, operated by Shenzhen Zuoen Technology Co., Ltd.

We want every customer to be satisfied with their purchase. Most eligible products may be returned within 60 days after delivery, subject to the conditions below.

1. 60-Day Return & Exchange Policy

Most eligible products may be returned or exchanged within 60 days from the date of delivery.

All returns must be approved by our customer service team before shipment. Please contact us at info@inshareplus.com with your order number, the product you wish to return, and the reason for the return.

Unauthorized returns may be refused or delayed.

2. Return Conditions

To qualify for a standard return:

  • Products must be unused and in resalable condition.
  • Products should be returned in their original packaging.
  • All accessories, instructions, cables, parts, and included items must be returned.
  • Products must not have been installed, cut, soldered, wired, modified, or otherwise materially altered.
  • Proof of purchase or the original order number may be required.
  • COD (Cash on Delivery) and freight-collect returns are not accepted unless agreed in advance.

No restocking fee is normally charged for eligible products returned complete and in their original condition.

A restocking fee of up to 15% may apply if returned products are incomplete, missing packaging or accessories, damaged for reasons not caused by us, or returned in a condition that reduces resale value.

3. How to Request a Return

  1. Contact us at info@inshareplus.com and provide your order number.
  2. Tell us which product you would like to return and the reason for the return.
  3. If the product is damaged, defective, incomplete, or incorrect, please provide clear photos or videos where appropriate.
  4. Our team will review your request and provide the applicable return instructions and return address.
  5. Ship the approved return according to the instructions provided.
  6. Once the returned product is received and inspected, we will process the applicable refund or exchange.

Please do not return products to any company or warehouse address without receiving return instructions first.

4. Return Shipping Costs

For returns caused by change of mind, incorrect product selection, or other reasons unrelated to product quality or fulfillment errors, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return results from our error, including an incorrect item, verified defective product, damaged product, or missing item, we will provide an appropriate resolution and, where applicable, reasonably cover return or replacement shipping costs.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at info@inshareplus.com.

Please include where appropriate:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • A video demonstrating the issue where technical troubleshooting is required

Depending on the circumstances, we may provide troubleshooting support, replacement parts, a replacement product, repair, partial refund, full refund, or another appropriate solution.

6. Exchanges

Exchange requests must be submitted within 60 days after delivery.

Exchanges are subject to product availability and approval. Where practical, eligible products may be exchanged for another product. If the replacement differs in value, we may process the original product as a return and arrange a separate order.

For exchanges not caused by a product defect or fulfillment error, customers are responsible for applicable return and reshipping costs.

7. Refund Processing

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method within 5–7 business days after approval.

Your bank, credit card provider, PayPal, or other payment institution may require additional processing time before the refunded amount appears in your account.

Certain international trade, invoicing, payment, refund processing, or related commercial services may be provided or supported by HUAKE LIMITED, Hong Kong, where applicable.

8. Non-Returnable Items

The following products are generally not eligible for standard returns:

  • Customized or made-to-order products
  • Products manufactured or modified specifically for customer requirements
  • Products that have been installed, cut, soldered, wired, modified, or materially altered
  • Opened or used products that cannot reasonably be resold
  • Clearance or final-sale products clearly identified before purchase
  • Special bulk or project orders manufactured, procured, or prepared specifically for the customer

This does not affect applicable rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

9. International Returns

International returns may be subject to additional shipping, customs, import, and export requirements.

For customer-requested returns not caused by our error, customers may be responsible for:

  • International return shipping costs
  • Import or export duties
  • Customs charges
  • Brokerage or clearance fees
  • Other charges imposed by carriers or government authorities

International customers must contact us before returning a product so that we can confirm eligibility and provide the correct return instructions.

10. Wholesale, B2B, Customized, and Project Orders

Wholesale, B2B, large-volume, customized, or project orders may be subject to separately agreed return and cancellation terms stated in a quotation, proforma invoice, commercial invoice, purchase order, contract, or other written agreement.

For certain international B2B transactions, HUAKE LIMITED may participate in invoicing, payment collection, international trade, or related commercial arrangements.

Where separate written terms apply, those terms will take precedence over this general policy to the extent permitted by applicable law.

11. Order Cancellations

Orders may generally be cancelled before shipment or final processing.

Once an order has been shipped, it can no longer be cancelled and must be handled according to the applicable return procedure.

Customized, made-to-order, specially manufactured, or specially procured products may not be cancelled once production, customization, or procurement has started.

12. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact:

InSharePlus
Operating Entity: Shenzhen Zuoen Technology Co., Ltd.
Email: info@inshareplus.com
Phone: +86-150-7315-3631