Refund Policy

1. 100% Satisfaction Guarantee

We want every customer to be fully satisfied with their purchase. If you are not happy with your order, please contact us — we’ll do our best to make it right. We offer a 60-day return policy on most eligible items.

2. 60-Day Return & Exchange Policy

Most products can be returned or exchanged within 60 days from the invoice date. All returns must be pre-approved. Please contact us at [email protected] before sending anything back. Unapproved returns may be rejected.

3. Return Conditions

Products must be unused, in original packaging and condition
All accessories, instructions, and packaging must be included
Missing items or damaged packaging may incur up to a 15% restocking fee
COD (Cash on Delivery) or Freight Collect returns will not be accepted

4. Exchanges

Exchanges must be requested within 60 days. We can only exchange for items of equal value. Customers are responsible for round-trip shipping costs.

5. Refund Processing

Refunds will be issued to your original payment method within 5–7 business days after the return is received and approved
Original shipping fees are non-refundable unless the return is due to our error

6. Non-returnable Items

Customized or made-to-order products
Opened or used items (e.g., SMD LED chips once opened)
Large-volume orders, unless defective

7. International Orders

Customers are responsible for return shipping, import/export duties, and customs clearance fees
Returns may not be accepted in all regions due to customs restrictions
Please contact us first to confirm return eligibility in your country

8. Google Compliance Notice

Our return policy complies with Google Merchant Center guidelines. All eligible returns are accepted within 60 days, and refunds are processed within 5–7 business days.

9. Contact Us

Email: [email protected]
Phone: +86-133-0296-0992